Images, video and files

Your Files library

Open Account and pick Files from the row of tabs at the top (Your Posts · Analytics · Files · Settings). The card at the top reads Files over the line Upload images to reuse across your pages., with an Upload button beside it.

Below the card is every file you own, newest first. Each tile shows four things:

• A preview — images show their thumbnail. An exported page template shows a document icon; everything else shows a video-camera icon.
• A name — the original filename if the file has one, otherwise a made-up label like video · Aug 6 or image · Aug 6.
• A size — 512 KB, 4.2 MB, 12 MB.
• Three buttons — copy the link, Download and Delete.

While the list loads you see placeholder tiles. If you have nothing yet it reads No files yet. Upload an image or export a template to see it here. If the list can't load at all, the whole area becomes one tappable card: Couldn't load your files — tap to retry.

Uploading from the Files tab

1. 1Go to Account → Files.
2. 2Tap Upload.
3. 3Pick one or more images. The picker accepts JPG, PNG, WebP and GIF, and lets you select several at once.
4. 4The button reads Uploading… while the batch runs. Files go up one after another, in the order you picked them.
5. 5A toast confirms how many landed — 3 files uploaded.

Copy, download and delete

Copy a link

The first button on a tile is Copy link. It puts the file's public address on your clipboard and the icon turns into a green check for a moment. If your browser blocks clipboard access you get Couldn't copy — your browser blocked it.

Download

The Download button opens the file. Because your media is served from a different domain than the app, browsers ignore the download hint — in practice you get a new tab with the raw file, and you save it from there.

Delete

1. 1Tap the trash icon on a tile.
2. 2A confirmation appears: Delete this file? over Pages still using it will show a broken image..
3. 3Choose Cancel or Delete.

Deleting removes the file from your library and gives the space back straight away. The stored image, its generated thumbnails and any video poster frame go with it. You get File deleted on success, or Couldn't delete that file. if it didn't work.

Things that appear in Files on their own

Not everything in your library got there through the Upload button. These arrive by themselves:

• Exported page templates — every page export also writes a .gridtemplate file into Files, named after the template.
• Videos you save from the video editor. They carry no filename, so they list as video · Aug 6.
• Photos you edit and save in the photo editor, stored under a generated name beginning edit-.
• Ambient audio uploaded in the editor's design panel, under its original filename.

Two things are deliberately kept out of the list, and neither costs you any space:

• Video poster frames — the still image shown before a clip plays. It is stored beside the clip and deleted with it.
• Generated thumbnails — the small and medium copies the app makes of every photo.

What you can upload

Three families of file are accepted. Anything else is refused as an unsupported type.

Each place that takes a file narrows that list further. The Files tab and the Enchantée button's custom face take JPG, PNG, WebP and GIF. The media picker's upload tile says so on screen: JPG, PNG, WebP or GIF. Ambient sound takes MP3 and OGG only.

The largest single file you can upload

Total storage

Everything with a tile in Files counts towards that total: photos, videos you export, audio and exported templates. You are charged the size of the file as stored — after the app has resized and re-compressed it, which is usually much smaller than the file on your device. Deleting a file returns its space immediately.

Documents you attach in the AI Composer are the one exception to all of this — they are read once and thrown away, never saved to Files, never charged. Plans and limits has the full comparison.

What happens to a photo before it leaves your device

Photos are processed in your browser before anything is sent. This is why uploads are quick and why they cost less space than you'd expect.

1. 1A GIF is left completely alone — re-encoding it would kill the animation.
2. 2Anything else is scaled down so its longest side is at most 1600 pixels.
3. 3It is re-encoded — as WebP if the image has genuine transparency, so the transparency survives; as JPEG otherwise.
4. 4If nothing needed scaling and the re-encode came out no smaller, your original file is sent instead.

So an uploaded photo is never more than 1600 pixels on its long edge, a JPEG is re-compressed once, and camera metadata does not survive the process. There is no keep original option.

After the file lands, the app makes two smaller copies in the background — a small one for grids and a medium one for pages — so your page loads the smallest version that will look right. Unusually heavy sources skip that step and are served from the original everywhere.

The photo editor

A full-screen editor with crop, filters and adjustments opens automatically in three places:

• An Image widget — in the editor, select the widget, then Upload your own image in its Image field.
• Your profile photo — Account → edit your profile → tap the avatar.
• Your profile background — the same screen, Add photo or Change under Profile background.

The header is Cancel · Edit photo · Done. Your photo fills the middle, with the current filter applied live. At the bottom, a three-way switch: Crop · Filter · Adjust.

Crop

Four aspect chips: 1:1, 4:5, 16:9 and Original. Rotate turns the photo 90° per tap. Zoom goes from 1.0× to 3.0×. Straighten runs from 0° to 360°. On the photo itself, drag to reposition and pinch to zoom; the rule-of-thirds grid shows only while this tab is open.

Filter

Nine presets, each previewed on your own photo as a small live thumbnail. The default is Original.

Adjust

Five sliders, each showing its number. Warmth above zero adds a sepia warmth; below zero it shifts the picture cool. Vignette darkens the corners.

Auto — the one AI action in the editor

In the Adjust panel there's a button reading Auto with its price beside it: · 0.2 AI credits. It looks at your photo and suggests a whole look.

1. 1Open the Adjust tab.
2. 2Tap Auto and wait for the spinner.
3. 3The filter preset and all five sliders jump to the suggestion, and a one-line note explains it.
4. 4Nudge anything you disagree with by hand, then tap Done.

After the first run the button reads Try another look. Every tap is a fresh suggestion and a fresh charge — including Try another look. It sends a small, low-resolution copy of your photo, never the full file, and closing the sheet cancels a suggestion still in flight.

Auto also draws on your plan's daily AI allowance, shared with every other AI action: Novice 30, Élégante 150, Vedette 400 and Icône 1000 actions per rolling 24 hours.

Finishing

Done renders your crop, rotation, filter, the five Adjust sliders and the vignette into a new JPEG at up to 1280 pixels on the long edge. While it renders, Cancel is disabled.

• For a widget, the photo uploads straight away and the widget updates.
• For your profile photo or background, it uploads straight away but you still have to press Save on the profile screen for it to stick — you'll get Profile saved.

Cancel, tapping the dark background, pressing Esc or dragging the sheet down all discard the edit. None of them work while the photo is rendering. Every time you open the editor it starts fresh — square crop, no zoom, no rotation, Original filter, neutral sliders.

The media picker

Whenever a field wants a picture you already have, you get a sheet headed Insert image (or Insert video) with two tabs: Upload and Your files. It opens from any widget image field, from Choose from Files in the Image widget, from Add photos in the Gallery widget and the AI Composer, and from Files in the Video widget.

Upload

1. 1Tap the dashed tile reading Tap to choose an image — or Tap to choose images when the field accepts several.
2. 2Pick your file. The tile turns into a spinner with a real percentage: Uploading 42%.
3. 3When it finishes, the picture is placed and the sheet closes.

Your files

1. 1Switch to Your files for a three-column grid of your library, already filtered to what the field accepts.
2. 2Tap tiles to select. A selected tile gets a purple ring and a check.
3. 3The footer counts what you've picked — Pick one, 1 selected or 3/12 selected.
4. 4Confirm with Use image for a single pick, or Add for several.

In a multi-pick field, files you've already used and every tile beyond the field's limit are dimmed and can't be tapped at all. With an empty library the tab reads No files yet over Upload one and it'll show here next time. If it can't load: Couldn't load your files — try again.

Pressing Esc closes the picker and nothing else — the panel you opened it from stays open. On a phone you can also drag the sheet down by its header, or tap the dimmed background. None of that works while an upload is running.

Video

Video lives entirely inside the Video widget. There is no video upload in Files and no video in the post composer.

Adding a clip

1. 1In the editor, add or select a Video widget.
2. 2In its panel, choose Upload to pick a file from your device, or Files to reuse a clip you've already exported.
3. 3A fresh file opens the video editor. A clip from Files is used as-is, with no re-encoding.

Once a clip is set, the panel shows a preview with a pill like 0:12 · 1080P, the buttons Edit video and Replace, and a line telling you your plan's clip length and top quality. Picking a file that isn't a video gives you Pick a video file.

The video editor

The header is Cancel · Edit video · Save. It opens in one of two modes:

• Full — a file you just picked from your device. Tabs: Trim, Filter, Adjust, Stickers.
• Style only — a clip that is already uploaded. Tabs: Filter, Adjust, Stickers. No trimming, no quality choice, and it saves instantly because nothing is re-encoded.

Trim

Quality chips — 720P, 1080P, 4K — offer whatever your plan allows. The highest usable one is selected for you when the clip loads.

A sound chip toggles between Sound on and Muted, starting at Sound on. Then two sliders, Start and End, each moving in tenths of a second. Moving Start pulls End along so your clip never exceeds your plan's limit, and a caption under them shows the trimmed length against the maximum. The preview loops only the part you kept.

Filter, Adjust and Stickers

Filter offers the same nine presets as the photo editor, previewed on your own clip. Adjust has the same five sliders with the same ranges, plus Reset. There is no Auto for video.

Stickers adds things on top of the picture. Text drops in an editable label; Time adds a live clock pill whose colour is fixed; below them sits a row of 22 one-tap emoji. Tap a sticker on the video to select it, then drag it anywhere. Selected text stickers get a text field (up to 60 characters) and five colour swatches; any selected sticker gets a Size slider and a Remove chip. With nothing selected the hint reads Tap a sticker to add it, then drag it anywhere on the video.

Saving

1. 1Tap Save.
2. 2An overlay shows Rendering… 37% over the line Encoding plays the clip through once — hang tight..
3. 3Then Uploading… 82% on the same bar.
4. 4The sheet closes and the widget updates. A still frame from the start of your trim is stored alongside the clip as its poster.

Video limits by plan

How the clip behaves on your live page

Visitors get a round sound button on the clip — unless you chose Muted in the editor, in which case there is none. Readers who have asked their device to reduce motion don't get autoplay, and a caption is hidden on very narrow cells.

Every other place that takes a file

Profile photo and profile background

1. 1Go to Account and open your profile for editing.
2. 2Tap the avatar, or Add photo / Change under Profile background.
3. 3Pick an image. The photo editor opens locked to a square — no aspect chips.
4. 4Tap Done to upload, then Save in the header to keep it.

Remove photo under the avatar, and the trash chip on the background, clear the slot. Clearing does not delete the file from your library — it stays in Files until you delete it there.

The Enchantée button's face

Account → Settings → the Your button card holds the switch Show the Enchantée button on my page and, on a paid plan, a field called Custom image or GIF. Tap Upload image or GIF (Replace once one is set) and pick a PNG, JPEG, WebP or GIF. There is no cropping step here — the image goes up as it is and becomes the button's face. A Remove link puts the default back.

A background image for your page

In the editor's design panel, under Background image, tap the dashed Upload background image tile and pick any image. Once it's set the tile becomes a preview with a Remove chip, and a whole sub-panel of controls appears. This needs a paid plan — Élégante and above.

Ambient sound

Also in the design panel, under Ambient sound — A looped track visitors can play — never autoplays. Tap Upload audio (MP3/OGG) and pick an MP3 or OGG file. Anything else is refused on the spot with MP3 or OGG audio only. On success: Ambient sound added over Visitors get a play pill — it never autoplays. The row then shows a preview play button, the label Ambient track and a Remove link. Paid plans only — Élégante and above. Audio counts against your storage like everything else.

The Image widget

The widget's Image field offers a row of ready-made pictures, Upload your own image for a file from your device, and Choose from Files for something already in your library. A custom picture shows a Custom image chip with a reset link.

When the picture is one of your own files, a Describe image button appears with the price · 0.1 credits. It writes an alt description into your library and fills the widget's Caption. Once a file has a description, the button becomes Use saved description and is free — it applies instantly, on that widget or any other.

The Gallery widget

The field is labelled Photos (up to 12). Add photos opens the media picker in multi-select and disappears once you reach twelve. Each photo gets its own Caption (optional) field and a remove button.

The AI Composer

• Photos — the Add photos tile opens the media picker, up to 40 pictures, uploaded from your device or picked from your library. The composer never generates imagery: photos you don't supply become empty slots you can fill later.
• Documents — a PDF, a Word .docx, plain text or Markdown. Up to 3 files totalling 4 MB. The panel says what happens to them: Used once to understand your work, then discarded. Never saved to your Files. They cost you no storage.

Templates

Page templates are files too. Importing one takes a .gridtemplate and replaces your current page — you're asked to confirm first. Exporting writes the template into Files as well as downloading it. If an import would need more space than you have, it stops with Not enough storage to import this template's media.

Questions people ask

When an upload fails

Every upload runs in three steps, and each one can turn you away for a different reason.

1. 1The app asks for permission — this is where your file type, the file's size and your remaining storage are checked.
2. 2The file is transferred — this is where a lost connection or an unsupported browser bites.
3. 3The app confirms it — the stored file is re-measured, added to your library and charged against your storage. A video's length is re-checked here.

What the messages mean

From the photo editor

• Couldn't read that photo — try again. — Auto couldn't take a copy of your photo. Close and reopen the editor.
• unreadable image or encode failed — the render didn't produce an image. Try a smaller crop or a different photo. The friendlier Couldn't save that edit — try again. is the fallback when the failure carries no message of its own.
• Couldn't upload — try again. — the edit rendered but the upload didn't land (profile photo and background).
• Upload failed — the same, for a widget image.

Auto reports its own problems inline under the button rather than as a toast: You're out of credits for now. · That's today's AI limit — it comes back over the next 24 hours. · A moment — you're going fast. · The writer didn't answer — try again in a moment. · Couldn't reach the server — check your connection and try again. · That didn't work — try again in a moment.

From the video editor

• This browser can't encode video — try Chrome or Safari. — your browser has no video recorder. Switch browsers.
• Couldn't read that video file. — the file is damaged or in a container the browser can't open.
• Encoding failed — try a shorter clip or lower quality. — the render ran out of room. Trim shorter or drop a quality step.
• Couldn't play the video for export — tap Save again. — playback stalled at the start of the render. Tapping Save again usually works.
• Encoding produced no data — try a different file. — nothing came out of the recorder.
• Couldn't save that video — try again. — the catch-all.

From the other upload surfaces

If an upload keeps failing and the file is comfortably inside your plan's per-file cap, the likeliest answer is that your library is full — and nothing on screen will say so. Settings A–Z lists every setting in this chapter alongside the rest of the product.