Safety, privacy and your data

Blocking someone

Blocking is the strongest thing you can do about one person on your own. It works both ways: you stop seeing them, and they stop seeing you. You don't have to report someone to block them, and blocking someone is not a report.

1. 1Open the person's profile — tap their name or avatar on one of their posts, or tap them in a follow list.
2. 2Scroll their profile column past the Enchantée button.
3. 3Tap Block @name — the quiet text button underneath, carrying their handle.
4. 4A confirmation appears titled Block @name?. Read it, then tap Block. Cancel backs out.

The confirmation says exactly what will happen: "They won't be able to see your page, your posts, or reach you — and you won't see them. This also removes any enchants between you, both ways." On success you'll see Blocked @name and the profile closes.

What a block actually does

• It unfollows, in both directions. Any enchant between you is deleted — yours to them and theirs to you. You each drop off the other's counts, and page-update notifications stop.
• Neither of you can read the other's posts. Their posts vanish from your feed and profile views, and a direct link to one of their posts stops resolving.
• Every action on the other's posts is refused. Liking, commenting, liking a comment, reporting a comment — all blocked, in both directions.
• Every action on the other's public page is refused. Enchanting, liking, emoji, applaud, gift, wave, nudge, saving, commenting.
• They disappear from your lists. The Enchantéers row, your Enchanted by and Enchanting lists, and — going back retroactively — your saved posts.

What a block does not do

• It doesn't hide your public page. Public pages are the same for everyone and are served from a cache, so a blocked person can still load yours. What they can't do is anything on it — every button is refused.
• It doesn't remove them from search. Search results are cached and are deliberately not filtered per viewer, so a blocked name can still turn up there.
• It doesn't clean your notifications. Anything they sent you before the block stays in your list.
• It doesn't tell them. There is no notification, no marker, nothing on their screen that names you.

Seeing and undoing your blocks

Your block list lives in one place, and it's the same place on a phone and a desktop: Account → Settings → the card titled Blocked accounts ("They can't see or reach you, and you won't see them.").

1. 1Go to Account. On a phone, pick Settings in the four-way header at the top (Your Posts · Analytics · Files · Settings).
2. 2Scroll to Blocked accounts. Each row shows an avatar, a display name and a handle.
3. 3Tap Unblock on the row you want back.

The row disappears straight away and a message confirms Unblocked @name. If nobody is blocked, the card reads You haven't blocked anyone. The list holds your 500 most recent blocks, newest first; accounts that no longer exist drop off it.

Reporting a post

Reporting sends a post to us for review. It's private: the person you report is never told, and never learns who reported them.

1. 1Tap the ⋯ button at the top-right of the post.
2. 2Choose Report this post.
3. 3Pick one reason from the six buttons. The one you pick fills in purple.
4. 4Optionally add detail in the box marked Add a note (optional) — up to 200 characters.
5. 5Tap Report. Cancel — or the Escape key — closes without sending.

The six reasons are the same everywhere in the app except the marketplace:

• Scam or fraud
• Adult / sexual content
• Harassment or hate
• Spam or misleading
• Impersonation
• Other

There is no default reason — Report stays greyed out until you pick one. On success you'll see Thanks — we'll take a look. and the menu item becomes Reported ✓.

Reporting a comment

Comments can be reported in two places: in a post's comment thread, and in the Enchantée comment thread on someone's public page. Both work the same way, and in both, the comment bubble itself is the button.

1. 1Tap the comment's text bubble. A small menu opens.
2. 2Choose Report.
3. 3A dialog titled Report this comment appears. Pick one of the same six reasons.
4. 4Optionally add a note — Add a note (optional), up to 200 characters.
5. 5Tap Report.

The menu opens on a deliberate tap, not on touch — if your finger moves more than about five pixels, or the browser decides you're scrolling, nothing opens. That's why scrolling a long thread never pops menus. On a keyboard, focus the bubble and press Enter, Space or the down arrow. Escape closes the menu without closing the thread behind it.

What the menu offers

• Your own comment — Copy text and Delete. Deleting asks first: Delete this comment? — "It's removed for everyone. This can't be undone."
• Someone else's comment — Reply (when they have a real handle), Copy text, and Report.
• A comment still sending — Copy text only, until it lands.

Reporting a comment and reporting the post it sits on are separate allowances. You get one report per post, and one report per comment, and using one never spends the other.

Reporting a marketplace listing

Listings are reported from the item itself, and the reason here is free text rather than a picker — tell us what's actually wrong.

1. 1Go to Store and open the Marketplace card, then tap the listing.
2. 2Tap the small flag button at the top-right of the sheet, next to the close button.
3. 3A panel appears: Report this item — "Tell us what's wrong — our team reviews every report."
4. 4Type the problem into the box marked What's the problem? — at least 3 characters, up to 200.
5. 5Tap Report. Cancel, tapping the dark backdrop, or Escape all dismiss it.

The Report button stays disabled until you've typed at least three characters. On success: Thanks — our team will take a look. The flag doesn't appear on your own listings.

What happens after you report

The honest version, because guessing at this is worse than knowing:

• Posts and comments are not removed automatically. Your report is stored as evidence and read by a person. Nothing disappears the moment you send it.
• Marketplace listings can be suspended automatically. Once several distinct people have reported the same listing, it is suspended without waiting for review. The seller can't undo that.
• Nobody is told they were reported. No notification, no email, no marker on the post. Reports never reach any public screen, so the person can't see who filed one.
• A post that's taken down is hidden, not deleted. It leaves every feed and its direct link stops resolving, but the likes, comments and reports on it survive as a record.
• You are not told when your own post is hidden. There is no notification for it. The post simply stops appearing. The same goes for a comment removed by us.

Automatic image checks

One upload in the app is checked by an automatic content filter before it can be used: the sprite for a custom page effect. There's no review queue behind it — the image either passes or it's refused on the spot.

It lives in your own shop inside the Store tab — My shop on a desktop — behind the round create button (Create a new listing) → Effect pack in the Create something new dialog → the Effect builder. The sprite tile's button reads Upload (or Replace once one is set), and Checking… while the check runs. The whole builder needs a paid plan Élégante — a free account never reaches it.

What the check would require

• PNG or WebP only — and the file's real contents have to match its type.
• At most 1 MB, and at most 1024 × 1024 pixels.
• Real transparency — the image needs an alpha channel and some genuinely transparent pixels, or it's refused.
• It counts against your storage, the same as any other file.
• Sexual, violent, hateful, threatening and self-harm imagery is refused, along with anything else the filter flags.

If your account is suspended, or something of yours is taken down

If your account is suspended

• You are signed out on every device immediately — every session is ended in the same moment.
• You can't sign back in on any method. The login screen shows Account suspended as its error line.
• Your public page stops loading for everyone, straight away.
• Your posts leave every feed.
• Your live marketplace listings are taken down.
• Your name can still appear in search for a few seconds afterwards — search results are briefly cached.

There is no appeal button in the app, because you can't get into the app. Email support@enchant.ee from wherever you can.

If one of your posts is hidden

• It disappears from every feed, and its direct link stops resolving.
• It isn't deleted — the likes, comments and reports on it are kept.
• You aren't notified. If a post has quietly stopped appearing, this is one explanation.
• You can still find and delete it yourself through the widget it was posted from.

If your marketplace listing is suspended

• In your own shop in the Store tab, the listing shows an amber Suspended chip and the line Suspended after user reports.
• Its ⋯ menu collapses to that one line, greyed out — no publish, archive, restore or edit.
• Trying to edit it anyway returns This listing is suspended — it can't be edited..
• A suspension is not something you can reverse yourself. Email support if you think it's wrong.

Doing things too quickly

Some actions are paced, so that one account or one browser can't flood the service. If you go faster than the pace, the action is refused for a short while and then works again on its own. You don't need to do anything except wait a moment.

Most screens show their normal failure message when this happens rather than a special one, so a sudden "try again" after a burst of activity is usually pacing rather than a fault. Two places say it plainly:

• A widget rewrite: One rewrite at a time — try again in a moment.
• An AI assist: A moment — you're going fast. followed by how many seconds to wait.

Where you're signed in

If you've ever signed in on a borrowed laptop, or you want to be sure nobody else is in your account, this is the screen: Account → Settings → Where you're signed in ("Sign out any session you don't recognise.").

Each row is one device, not one login — a phone that re-authenticates on a moving mobile connection would otherwise fill the list with duplicates of itself. A row shows the device, its address when the row is a single sign-in, when it was last used, and — when several are folded together — how many sign-ins that row covers. Your current device always sits on its own row with a purple This device chip and no button.

1. 1Go to Account → Settings → Where you're signed in.
2. 2Tap Sign out on any row you don't recognise.
3. 3Or tap Sign out all other sessions below the list to clear everything except this device.

You'll see Signed out for a single session, a count of the sessions ended for a grouped row, or Signed out everywhere else for the bulk button.

Downloading your data

You can take everything with you at any time, and you should do it before you delete anything. Account → Settings → the card Your data ("Download everything this account holds.") → Download my data.

Your browser saves a single file named like enchantee-yourname-export.json. It's plain text you can open in any editor.

What's in it

• Account — username, display name, email, bio, avatar, plan, verification, badge, card settings, notification preferences, storage used, and when you joined.
• Pages and widgets.
• Posts.
• Your network — who you enchant, who enchants you.
• Saved posts and blocked accounts.
• Subscribers — the signups from your own newsletter widget.
• Files.

The card states what's left out: "Passwords, sessions and billing identifiers are deliberately left out." Those are credentials and payment records, not your content.

Deleting your account

It's at the bottom of Account → Settings, in the red-ringed Danger zone, on the row Delete account — "Takes your page offline and signs you out. Kept 30 days, then files, links and login are erased for good."

1. 1Tap Delete. A dialog opens titled Delete your account.
2. 2Optionally tick any of the reasons under Why are you leaving? (optional) — you can pick more than one.
3. 3Optionally add detail in Anything else? (optional) — up to 300 characters.
4. 4Tick I understand this permanently deletes my account after 30 days. This one is required.
5. 5In the field labelled Type yourname to confirm, type your handle. Capitals don't matter, spelling does.
6. 6Tap Delete account. While it runs the button reads Deleting…. Cancel backs out, and the dialog won't close while the request is in flight.

The reasons you can tick are: Taking a break · Missing features · Too complicated · Privacy concerns · Found an alternative · Other.

What happens the moment you confirm

• Your account is flagged for deletion, with the reason you gave.
• Every session is ended — you are signed out on every device.
• Your public page stops loading immediately.
• You cannot sign back in. The login screen shows Account scheduled for deletion.
• You see Your account is scheduled for deletion. and land back on the front page.

The 30 days after you delete, and changing your mind

Nothing is destroyed on the day you press the button. For 30 days your files, your pages and your login all still exist, untouched — they are simply switched off. A daily job then permanently erases accounts that passed the 30 days.

What the permanent erase removes

• Every file you uploaded.
• Your posts, your notifications sent and received, your enchants, your page likes, views and taps, your profile, your push subscriptions, your saved posts, your blocks in both directions, your newsletter subscribers, your custom domains and your sessions.
• The account itself — which takes your pages, widgets, social connections, media and the reviews you wrote with it.
• Your username is freed for someone else to claim.

What it can't remove

• Purchases you made stay as records, with your name removed from them. They're the seller's revenue history, not yours to erase.
• A seller's account isn't erased automatically. If you ever listed, sold, or were paid out in the marketplace, the automatic erase refuses to run — deleting you would wipe your buyers' access to what they paid for and the payout record with it. Your account stays switched off and has to be handled by a person.

The rules, in short

The full text lives on two pages, and those pages are the version that counts. This is a signpost, not a substitute: Terms of service and Privacy policy. From inside the app they're in Account → Settings → the About card, as Terms of Service and Privacy Policy — each opens in a new tab.

• You must be at least 13. See Terms → Your account and Privacy → Children.
• Marketplace sales are final — there are no refunds. Your card provider may still raise a chargeback, and that's handled by the payment processor, not by us. See Terms → The marketplace.
• Earnings are held for 14 days before you can withdraw them, so refunds and chargebacks can settle first, and the minimum withdrawal is $25. Payouts are sent by hand, so allow a few days. Selling needs a paid plan Élégante. See Terms → The marketplace.
• Indonesian law governs the terms. See Terms → Governing law and contact.
• You can ask to access, correct, export or delete your data at any time — email support@enchant.ee and the policy commits to a reply within 30 days. See Privacy → Your rights.

On a desktop-width window both pages carry an On this page rail on the left that follows you as you scroll; on a phone there's no rail, so scroll or use a section link directly. Each page states when it was last updated at the top.

Settings in this chapter

Blocking and reporting

Your devices, your data, your account

When something goes wrong

The messages this chapter's features can actually produce, and what each one means.